Testimonials 3.9/5 based on 135 reviews
PHILIP HOBBS
"Very good. Competitive price. Driver arrived on time (a few minutes early actually) so very happy with everything."
14 Jan 2019
Verified Rider
DAVE DENTON
"Very good, on time and good communication and systems "
07 Jan 2019
Verified Rider
KAREN THOMPSON
"Even though Inhad booked and paid in advance, the taxi didn’t turn up. I rang the office 5 times and each time they hung up on me. Over an hour of waiting a taxi finally arrived. I would never use or recommend this company to anyone."
05 Jan 2019
Verified Rider
HOWARD MORRISON
"Perfect, when we decided to leave early the driver arrived within 5 minutes. Cannot ask for a better experience."
02 Jan 2019
Verified Rider
THOMAS OREILLY
"The service was excellent in every respect"
01 Jan 2019
Verified Rider
GORDON WILKES
"There was no meet and greet i had to phone to find out where he was .they said out side in the drop off area i still could not find him after getting soaked i phoned again eventually be came and said he had been 3 times but could only wait 15 mind before getting a ticket.good side going to heathrow driver on time and good journey.(not happy)"
12 Dec 2018
Verified Rider
BARBARA BUTTERWORTH
"All appeared to work well
"
23 Nov 2018
Verified Rider
BRIGITTA CZEMMEL
"The taxi did not come. I called the given phone number. First we were told we were assigned to another company and then they were told to send a car. That did not happen. The service was prepayed but not completed."
04 Nov 2018
Verified Rider
STEVE DIBBEN
"Apart from going the wrong way initially all was as you would expect."
09 Oct 2018
Verified Rider
DAVID YOULDON
"Untrained driver who didn't meet. Office staff who didn't resolve the problem. "
30 Sep 2018
Verified Rider
SIMON WILCOCK
"We ended up in a vw transporter which was not comfortable at the speeds the driver took (I will be surprised if he did not get caught by the speed camera in little Milton). He seemed in quite a hurry and my wife did not feel safe.
He actually missed the turning to our road as he was going so fast (we got out and walked back!)
Not sure why we did not get the saloon / sedan we booked?"
28 Aug 2018
Verified Rider
GARETH BUCKLAND
"Absolutely terrible."
12 Aug 2018
Verified Rider
ISABEL ROLLINGS
"Great experience. Super smooth. Taxi was waiting when I arrived in Aylesbury, the taxi driver was friendly and efficient and knew the way and I arrived at my destination in the shortest possible time."
31 Jul 2018
Verified Rider
GILLIAN MERRY
"This company were so flexible about the changes we made at the last minute. The driver was such a nice person and very honest. I had forgotten I had paid online and he could easily have pretended I hadn't. Great service!"
09 Jul 2018
Verified Rider
ALEX DAVIS
"Taxi turned up half an hour late, driver didn’t apologise and it cost £52 to go 9 miles. Never using this again and will tell friends and family to avoid it."
09 Jul 2018
Verified Rider
ELIZABETH WARNER
"Driver showed up early and waited patiently - drive was smooth and arrived in perfect time"
09 Jul 2018
Verified Rider
PAUL DUNN
"Very good"
06 Jul 2018
Verified Rider
JANICE PURSSELL
"Thought I'd paid for someone to actually meet me in the arrivals hall at Luton but that didn't happen.
Very confused over the use of different taxi cabs.
The one picking me up in Aylesbury to take me back to Luton Airport only arrived after I had phoned. You somehow had me down for pick up at 4pm although clearly your booking stated 2pm.
"
27 Jun 2018
Verified Rider
REBECCA PRINGLE
"great service thank you"
04 Jun 2018
Verified Rider
PAULINA ERIKA IRMSCHER
"On time, respectful drivers"
21 May 2018
Verified Rider
JIM JOHNSTON
"Very efficient and effective. I would definitely use this service again."
15 May 2018
Verified Rider
ADELE DUTHIE
"Our taxi didn’t collect us and appears to have picked up different passengers instead. Having complained about this at the time and since then I still haven’t received a refund for the journey we didn’t take."
12 May 2018
Verified Rider
AIDAN ARMSTRONG
"Two Journeys Luton Airport - Aylesbury & Aylesbury -LutonAirport - picked up without issue both times was able to contact drivers directly - and they were two very very nice people!!! Perfect!
Thank-you!!"
26 Apr 2018
Verified Rider
LYNNE HEATON
"My outward journey was a disaster. I had received the booking confirmation via email, but it had not reached the taxi office itself (apparently) due to an issue with the 3rd party platform so the taxi did not turn up as booked at 6am. I called and one was dispatched but we did not set off until 6.30am. Given that my flight from LHR was at 7.40, this was cutting it very fine. 6am vs 6.30 on th M25 is very different, and I literally made my flight by the skin of my teeth, running through the airport and begging security staff to let me through the fast track lane.
I will not be using this service again. "
16 Apr 2018
Verified Rider
NICOLE LEWIS
"This was my first time booking a taxi online for a business trip so I was glad when the taxi arrived on time and I arrived in good time. Thank you. "
05 Mar 2018
Verified Rider
DENNIS PAYNE
"Great Service"
05 Mar 2018
Verified Rider
OLIVIA POCKNEY
"Very easy to book, and the taxi turned up on time, and got me to where I needed to be in good time. Overall, a very good service."
12 Feb 2018
Verified Rider
JOHN PURSSELL
"Brilliant I'm using u again it's so easy it's a Little bit more expensive than normal but worth it thanks "
14 Jan 2018
Verified Rider
STEPHANIE ARNOLD
"Easy booking service and the driver was friendly and on time."
03 Jan 2018
Verified Rider
DEAN HOMEWOOD
"Overall good experience, will be using the online booking system again. "
29 Dec 2017
Verified Rider
KARA GLEN
"Pick up was late, had to ring to chase the taxi which meant I was I single female waiting alone in the dark at 1am. Taxi arrived 15 mins after the expected pick up time"
28 Dec 2017
Verified Rider
OLGA NEEDHAM
"Taxi did not arrived on time as smith was missing from the dash board. Proposal was to wait 30-40 min. I has cancelled booking as could not wait that long. "
21 Dec 2017
Verified Rider
ALICE BEEVERS
"Got notified 20 minutes before taxi was due that the booking had been cancelled. It was a very snowy day but had been all day, so to be told with 20 minutes to go to pick up time was frustrating and left me with little time to arrange alternative transport."
18 Dec 2017
Verified Rider
ALEX ELMES
"The driver had a bit of trouble finding my house. But to be fair, if you don't know the area it is hard to find. But apart from that everything else was really good."
21 Nov 2017
Verified Rider
CHRISTINE BODSWORTH
"On time and very nice driver. Careful driving and pick up three hours later was on time."
17 Nov 2017
Verified Rider
FRANCESCA VALENTINI
"We were extremely happy with our journey to Kew Garden. The driver was punctual, kind and came with a big and spotless car. We will make sure he will take us back to Kew Garden next year on my mum next visit. He chose to leave us at the Elizabeth Gate of Kew and it was the best choice ever to start our visit the proper way"
21 Oct 2017
Verified Rider
NIGE JOHNSON
"On time, good price, driver called to say where they were."
26 Sep 2017
Verified Rider
HELEN COLEMAN
"Out journey out was great. The timing was great. But our journey home the driver was dangerous. He drove too fast. Far too close to the vehicles in front and got quite rude when we asked him to drop back because it was scary."
16 Sep 2017
Verified Rider
GARY FOWLER
"Taxi didn't even show up and when I called to find out where it was they hadn't even placed the booking. Stranded in the middle of nowhere without a taxi! "
25 Aug 2017
Verified Rider
TONY TITLEY
"On time and pleasant drivers"
16 Aug 2017
Verified Rider
SALLY WADE
"Absolute con artists "
11 Aug 2017
Verified Rider
JOHN MILLER
"Paid £7.80 on line at the time of booking to then find the driver expects £10 paying at the end of journey... extremely embarrassing to be told we hadn't paid enough despite showing proof of payment... only after 10 minutes did the driver finally let us go"
21 Jul 2017
Verified Rider
THERESE DALY
"I waited at the airport for over an hour. I stood where I was told to and asked taxis that were waiting but none were for me. In the end I had to pay £50 for another taxi to take me to aylesbury. My phone was out of service but when it came back on there was no message from the taxi company. They told me the taxi was there waiting for me. It was most definitely not. I have asked for the money back to no avail. This was my first time booking a taxi to pick me up from the airport. Not an experience I want again. I paid £90 to you in good faith. I can't afford to be that much out of pocket never mind having to pay another £50 for a taxi"
18 Jul 2017
Verified Rider
GRAHAM COOK
"Very good service, clean cars and very nice drivers. Driver in my return was very nice in fact I really enjoyed the journey home, very friendly and a good driver"
18 Jul 2017
Verified Rider
DAVID RUDGE
"very pleasant & courteous drivers"
18 Jul 2017
Verified Rider
ROB ALEXANDER
"Great"
13 Jun 2017
Verified Rider
PHOEBE GROVES
"Driver was on time, car was clean. Was really friendly and helpful especially as we ran into a diversion and had to find another way to our destination. Will definitely use this company again. "
07 Jun 2017
Verified Rider
ANITA MOLNAR
"The driver was very kind, on time, and drived carefully."
04 Jun 2017
Verified Rider
LESLEY ROUSSEL
"The driver who took me to Luton was excellent. He was chatty, but not too much and he explained where I should wait for my return.
The return driver had to ask me where I was going and then drove carefully without conversation, which I appreciated as I was tired from my flight.
I will use the service again"
28 May 2017
Verified Rider
CLAIRE SUTTON
"Great to have reliable service. Thanks!"
17 May 2017
Verified Rider
JOHN MCKEOWN
"Safe l
Prompt
"
12 May 2017
Verified Rider
CHRIS BULPETT
"Easy booking, takes the hassle out of trying to find a taxi."
11 May 2017
Verified Rider
ROBERT MCKINLAY
"Driver arrived on time and was very helpful loading and unloading our luggage."
01 May 2017
Verified Rider
ANNE DUNBAR
"TC32C9EBB25A9
I have recently moved to Aylesbury and your company was recommended as reliable
On 22/4/17 at 18.47 I booked on line for pick up 8.00 on 24/4/17 and printed off the confirmation. I also received text confirmation of the arrangement
However on 24/4/17 no taxi arrived and when I phoned was told no request had been sent through
A taxi was then sent - arriving at 8.20 and driver was very helpful but I was obviously later than planned arriving at my destination
I would be interested to receive your comments on this
"
29 Apr 2017
Verified Rider
SHEEN YEE GOH
"although there was a minor accident along the way of my trip ( not drivers fault ) i am still happy because the accident was nothing major. i am thankful that i arrived at my destination safely. "
13 Apr 2017
Verified Rider
HOWARD MORRISON
"On time and courteous "
03 Jan 2017
Verified Rider
MICHELLE PERRING
"Arrived at exact time booked. Helps me load cases. Was very polite and friendly and found me a trolley at airport .did not rush off and leave me with three big cases ."
04 Dec 2016
Verified Rider
MICK MUNDAY
"first time I have used these and got to be said cannot fault them, arrived 5 mins early taking us to the airport and regular texts to inform me, coming back was the same again with constant phone calls to guide me to them (Luton airport under construction), as far as prices go very competitive and defo use again"
29 Sep 2016
Verified Rider
CHRISTIAN WEINANDY
"Everything was good"
02 Sep 2016
Verified Rider
CALUMN MCKAY
"No meet and greet.
Driving over 100mph on motorway.
Driving 80 mph on country roads."
12 Jul 2016
Verified Rider
DAWN LIVESEY
"Driver arrived early (at least 20 mins)"
06 Jul 2016
Verified Rider
JODI MCLAREN
"Driver waited despite long delays at Customs - really appreciated it. Control centre called a couple of times to check everything was OK. Great service. Would definitely use again"
27 Jun 2016
Verified Rider
NIGEL STANLEY
"It was a very professional service"
19 Apr 2016
Verified Rider
VEERTI MEHTA
"This was a really trustworthy Booking. Thumbs up to the CASH option which is usually not offered by the others. Hope to have many such bookings with you in future."
18 Jan 2016
Verified Customer
ROBERT JOHN
"I paid a higher price for a BMW5 series. I got a bog-standard taxi.
The driver was nice and didn't get upset about having to wait (I tried to delay the pickup by phone half an hour ahead but you wouldn't do it)"
28 Dec 2015
Verified Rider
SYLVIA BURTON
"Weren't aware that taxi had arrived as not outside house. However, he 'phoned and was further along the road - difficult to see house numbers as still dark and first time for driver.
Journey to airport speedy and smooth. Arrived in very good time.
Would use again."
18 Dec 2015
Verified Rider
SALLY HODGE
"The taxi arrived 15 minutes late so it's just lucky that I didn't have a crucial deadline to meet! He drove well on the journey though. "
11 Dec 2015
Verified Rider
SALLY HODGE
"The driver was on time for the pickup and drove well on the journey."
11 Dec 2015
Verified Rider
ANDREW HEARN
"excellent kept me informed and waiting for me for both journeys"
10 Dec 2015
Verified Rider
CHRISTINE DOLAN
"Arrived on time , good journey both ways"
14 Nov 2015
Verified Rider
GILLIAN MILLS
"Very easy to use."
12 Oct 2015
Verified Customer
JOHN OAKLEY
"An excellent trip with a driver who was punctual, well dressed and had good conversation. The trip to Stansted went very quickly!"
16 Sep 2015
Verified Rider
MADIEKE AARSSEN
"Have used this service a few times and has always worked very well. "
09 Sep 2015
Verified Customer
DOREEN DOHERTY
"The pick up for outbound journey was late arriving ( over 10mins+) but he came down from Aylesbury which I found strange as I thought a local firm would be used. He cut off the M1 and went down A5 through Dunstable which I thought was a bit out of the way. The destination is not clear on sat nav so had to ask for local assistance but otherwise journey good. The driver for homeward bound journey had to receive directions to hall from me otherwise journey home was quick and pleasant."
21 Aug 2015
Verified Rider
JULIAN HORSPOLE
"An excellant servcie "
12 Aug 2015
Verified Rider
JAMES MICKLEBURGH
"We were in arrivals at 07.50 yet did not get a call from the driver until 08.14 pm and a text to advise Driver was at T2 until 08.22pm.
I have been very pleased with drivers historically and the standard of car yet on this occasion you failed to achieve this....
Question is would you want to be picked up in a dirty , dented car with the roof lining missing after at 11.5 hour flight with your children - Answer NO.
I think Airport runs deserve a better standard of car and service.
Thankyou James."
25 Jul 2015
Verified Rider
ANDREW BARTLETT
"Excellent service, will recommend."
03 Jul 2015
Verified Rider
JULIA CHRISTINE HART
"We had a very comfortable journey back to Oxford. Would use you again."
08 Jun 2015
Verified Rider
MR JOHN MCNAMARA
""
01 Jun 2015
Verified Rider
DR JOHN P REDFERN
"The driver in the morning was great and we thoroughly enjoyed the drive. The driver in the evening had a more difficult task as thee M25 was very congested around Heathrow. He was also a bit taciturn but otherwise we enjoyed the journey both ways"
13 May 2015
Verified Rider
ARMEND ALJO
"Potentially more competitive price."
10 May 2015
Verified Customer
PAUL MOUNTFORD
"good reliable service at a very competitive rate."
09 May 2015
Verified Rider
EMILIA
"high banking fees"
29 Apr 2015
Verified Customer
ANDREW BARTLETT
"great service, 1st time user, easy to understand, good price.. just waiting for the holiday
"
28 Apr 2015
Verified Customer
HELEN BECKETT
"text communication and tracking driver were great, but taxi arrived 20 minutes later than booked for which caused considerable stress as travelling to venue to deliver training. I would have expected pre-booking the taxi would have meant I wouldn't have had to worry about time delays such as this."
04 Mar 2015
Verified Rider
NIKKI GOODMAN
"Manager was pleasant and sorted my issue. But I had to call them back to resolve the issue"
03 Mar 2015
Verified Rider
MALCOLM BURY
"If I could give Zero I would. This journey to London Victoria was an absolute unmitigated disaster. I have already sent a complaint and I'm awaiting a response. The incompetence of the contracted out driver made us miss a special train journey that had been booked for several months. He had no idea where he was going even though he drove with a satnav on his knee (unsafe!!). He got lost on the M1 and at Brent Cross started going north back up the M1 instead of taking the Edgware Road to London. I also had to give him detailed directions from Bayswater to Victoria. Yes! you may publish these comments because I am a very angry and disappointed customer. Will you now please respond to my email of complaint."
24 Feb 2015
Verified Rider
MUBINA SHAHZAD
"Excellent service..
"
02 Feb 2015
Verified Rider
B GOLDSWORTHY
"On time and new the destination, a little expensive for the distance of journey"
29 Jan 2015
Verified Rider
RICHARD CROWDER
"Easy to use great service"
31 Dec 2014
Verified Rider
MADIEKE AARSSEN
"Very good service. He was on time. He even eent back when id forgotten my purse. Got to the airport on time. "
27 Dec 2014
Verified Rider
MILES OLIVER
"The taxi was 1 hour late, no point in bothering to pre-book or pay. Waste of time! Told That the driver had gone to the Ramada Inn at Oxford, not the Holiday Inn at High Wycombe. Complete waste of time and numerous calls to find out what was happening!
"
16 Dec 2014
Verified Rider
MIKE BOAS
"Better if they let you know the taxi will be delayed instead of having to chase it."
15 Dec 2014
Verified Rider
MIKE BOAS
"Good service"
15 Dec 2014
Verified Rider
PHILIPPA STRIDE
"No problems....got me to destination."
12 Dec 2014
Verified Rider
ELLIE
"Terrible service. I've used Falcon for years but rubbish tonight. Falcon gone down in my estimations, used to be a reliable friendly service...never again. The driver was rude and appeared to hate women. "
12 Dec 2014
General Feedback
LINDSAY TAYLOR
"The taxi was 30 minutes late with no apology or explanation."
07 Oct 2014
Verified Rider
SAM FLEMING
"Driver was late as couldn't find hotel, even though it was signposted from the road. Also he didn't know where he was going, we had to navigated via map on our iPhone, not impressed
"
19 Sep 2014
Verified Rider
AUDREY WALTERS
"Easy to book, arrived on time, straightforward journey, no hassles. Would use again."
15 Sep 2014
Verified Rider
MICHAEL ROSTRON
"Excellent service"
05 Sep 2014
Verified Rider
DAPHNE ALMOND
"Everything perfect. Driver was early, polite and helped with luggage. Can't fault the service. "
18 Aug 2014
Verified Rider
HARRY MUSCROFT
" Would not use Aylesbury Taxi's again.
The person responsible for online bookings was never available.
Please refer to e-mail sent earlier today"
31 Jul 2014
Verified Rider
CHRISTINE BRETT FURNAS
"I will be needing a taxi to take me from Buckinghamshire to five other counties. Do you have an email address for me to send the itinerary for a quote?"
28 Jul 2014
General Feedback
CHOWDHURY SHABAB
"Got the job done exactly as needed."
23 Jul 2014
Verified Rider
GEORGE HOGAN
"After waiting 20 minutes on the return journey
I hired another Taxi for £30 to take my disabled wife and I home."
22 Jul 2014
Verified Rider
GHASSAN L AL HAKIM
"Nice and helpful drive, comfortable car and right on time "
13 Jun 2014
Verified Rider
ALISON REED
"Excellent service, so easy to use! "
04 Jun 2014
Verified Rider
MARK STEVENS
"See my previous email feedback. Outgoing journey good, return a nightmare. Sadly that reflects on the overall experience as I paid for meet and greet and spent 45 minutes trying to track driver down!"
26 May 2014
Verified Rider
TONY PEGUINHO
"Really good experience from booking online to actual journeys. Will use service again."
25 May 2014
Verified Rider
LISA BOERLAGE
"I would like to be picked up at airport. I am on flight U22162 Easyjet arriving at 19:10. Rg Lisa"
05 May 2014
General Feedback
MRS COLYN STORER
"thank you so much for your help in making this booking"
07 Apr 2014
Verified Customer
LESLEY STILL
"Drivers were on time and friendly. Shared local knowledge. Would recommend. "
03 Apr 2014
Verified Rider
KARINE EMMETT
"Extremely easy to book and very competitive prices."
25 Mar 2014
Verified Customer
KAREN MITCHELL
"Great service, easy to book on website. Would definitely use again and recommend the service"
09 Mar 2014
Verified Rider
MARIE LOUISE PATERSON
"Good reliable service"
06 Mar 2014
Verified Rider
IAN DOCKERILL
"Please make sure your driver goes to the Green Man in Sandridge and not High Street St Albans as there is sometimes confusion - many thanks - Ian"
27 Dec 2013
Verified Customer
PAUL ANDREWS
"Great website"
20 Dec 2013
Verified Customer
GLYN ROBERTS
"Worst service ever. Booked 4 taxis on line, only 1 confirmed after 48 hours."
13 Dec 2013
General Feedback
JULIE HASTINGS
"Excellent website quote and booking process"
12 Dec 2013
Verified Customer
BEN & LAURA MOSEBY
"Please can you ring or e mail me please. Your driver mustve gone to the wrong address as he never turned up meaning my son was late for school and my wifes whole morning was thrown into chaos. She is a childminder so had to explain to clients why she was going to be late for her pick ups. I did specifically put bishopstone village on our e mail to you. Please can you call or e mail me to explain and also sort out a refund. Ben"
21 Nov 2013
Verified Rider
RACHEL MORRIS
"Excellent service. Arrived on time. Great value. Would recommend and use again. "
15 Nov 2013
Verified Rider
NICOLA PEARSE
"Great service, efficient. Would recommend"
04 Nov 2013
Verified Rider
DEAN GLASGOW
"very good service,will definitely use again and will be recommending your service to friends and family "
02 Nov 2013
Verified Rider
MARTIN HOMMEL
"very good indeed."
09 Oct 2013
Verified Rider
ELAINE SIDHU
"Good service. Would use again"
27 Sep 2013
Verified Rider
GUDRUN PALMER
"There was a really strong smell of cigarette smoke in the taxi that made the journey very uncomfortable. I wouldn't use the service again unless you can guarantee a smoke free car."
22 Jul 2013
Verified Rider
DAVE
"Was told one prices and had to pay an other will to the best of my ability discourage other from using!"
29 Jun 2013
General Feedback
MR PAGE
"What a shower ! 20 mins early 9 collection . second car did not show . i get a text 3 hours later saying my car was outside ???"
22 Mar 2013
General Feedback
LIZY
"very smelly car, and very old rusty one. they are cheap but I prefer to pay bit extra to get better service."
19 Oct 2012
General Feedback
ALYSSIA MELSOM
"Excellent service - on time & good price.
(Only slight negative - there was no text message giving reg number this time )"
05 Oct 2012
Verified Rider
ALYSSIA MELSOM
"Excellent service - on time , good price , and easy to book via web."
28 Sep 2012
Verified Rider
ANDREW JOSS
"Very good. On time and a nice ride home."
23 Sep 2012
Verified Rider
NIKKI HEMMING
"Really simple service and taxi was on time and reasonably proced"
31 Aug 2012
Verified Rider
TARA
"very old cars & smelly cars, rude drivers, all I can say cheap and nasty service. I prefer to pay bit extra for a good service."
11 Aug 2012
General Feedback
PETRU BELITEI
"Hi,
Booking ref TC508E177D6.
When picked up from the airport, the driver was more than 15 minutes late, said being late is normal, also said it was my responsibility to pay the parking fee (it was not mentioned in the confirmation e-mail).
The return journey was impeccable. Left 5 minutes earlier. Dropped at the airport, no mention of parking fee. Polite driver.
Cannot rate your services, because of the difference between the 2 journeys.
Kind Regards,
Petru"
23 Jul 2012
Verified Rider
VEERTI MEHTA
"This was a really trustworthy Booking. Thumbs up to the CASH option which is usually not offered by the others. Hope to have many such bookings with you in future."
18 Jan 2016
Verified Customer
GILLIAN MILLS
"Very easy to use."
12 Oct 2015
Verified Customer
MADIEKE AARSSEN
"Have used this service a few times and has always worked very well. "
09 Sep 2015
Verified Customer
ARMEND ALJO
"Potentially more competitive price."
10 May 2015
Verified Customer
EMILIA
"high banking fees"
29 Apr 2015
Verified Customer
ANDREW BARTLETT
"great service, 1st time user, easy to understand, good price.. just waiting for the holiday
"
28 Apr 2015
Verified Customer
MRS COLYN STORER
"thank you so much for your help in making this booking"
07 Apr 2014
Verified Customer
KARINE EMMETT
"Extremely easy to book and very competitive prices."
25 Mar 2014
Verified Customer
IAN DOCKERILL
"Please make sure your driver goes to the Green Man in Sandridge and not High Street St Albans as there is sometimes confusion - many thanks - Ian"
27 Dec 2013
Verified Customer
PAUL ANDREWS
"Great website"
20 Dec 2013
Verified Customer
JULIE HASTINGS
"Excellent website quote and booking process"
12 Dec 2013
Verified Customer
PHILIP HOBBS
"Very good. Competitive price. Driver arrived on time (a few minutes early actually) so very happy with everything."
14 Jan 2019
Verified Rider
DAVE DENTON
"Very good, on time and good communication and systems "
07 Jan 2019
Verified Rider
KAREN THOMPSON
"Even though Inhad booked and paid in advance, the taxi didn’t turn up. I rang the office 5 times and each time they hung up on me. Over an hour of waiting a taxi finally arrived. I would never use or recommend this company to anyone."
05 Jan 2019
Verified Rider
HOWARD MORRISON
"Perfect, when we decided to leave early the driver arrived within 5 minutes. Cannot ask for a better experience."
02 Jan 2019
Verified Rider
THOMAS OREILLY
"The service was excellent in every respect"
01 Jan 2019
Verified Rider
GORDON WILKES
"There was no meet and greet i had to phone to find out where he was .they said out side in the drop off area i still could not find him after getting soaked i phoned again eventually be came and said he had been 3 times but could only wait 15 mind before getting a ticket.good side going to heathrow driver on time and good journey.(not happy)"
12 Dec 2018
Verified Rider
BARBARA BUTTERWORTH
"All appeared to work well
"
23 Nov 2018
Verified Rider
BRIGITTA CZEMMEL
"The taxi did not come. I called the given phone number. First we were told we were assigned to another company and then they were told to send a car. That did not happen. The service was prepayed but not completed."
04 Nov 2018
Verified Rider
STEVE DIBBEN
"Apart from going the wrong way initially all was as you would expect."
09 Oct 2018
Verified Rider
DAVID YOULDON
"Untrained driver who didn't meet. Office staff who didn't resolve the problem. "
30 Sep 2018
Verified Rider
SIMON WILCOCK
"We ended up in a vw transporter which was not comfortable at the speeds the driver took (I will be surprised if he did not get caught by the speed camera in little Milton). He seemed in quite a hurry and my wife did not feel safe.
He actually missed the turning to our road as he was going so fast (we got out and walked back!)
Not sure why we did not get the saloon / sedan we booked?"
28 Aug 2018
Verified Rider
GARETH BUCKLAND
"Absolutely terrible."
12 Aug 2018
Verified Rider
ISABEL ROLLINGS
"Great experience. Super smooth. Taxi was waiting when I arrived in Aylesbury, the taxi driver was friendly and efficient and knew the way and I arrived at my destination in the shortest possible time."
31 Jul 2018
Verified Rider
GILLIAN MERRY
"This company were so flexible about the changes we made at the last minute. The driver was such a nice person and very honest. I had forgotten I had paid online and he could easily have pretended I hadn't. Great service!"
09 Jul 2018
Verified Rider
ALEX DAVIS
"Taxi turned up half an hour late, driver didn’t apologise and it cost £52 to go 9 miles. Never using this again and will tell friends and family to avoid it."
09 Jul 2018
Verified Rider
ELIZABETH WARNER
"Driver showed up early and waited patiently - drive was smooth and arrived in perfect time"
09 Jul 2018
Verified Rider
PAUL DUNN
"Very good"
06 Jul 2018
Verified Rider
JANICE PURSSELL
"Thought I'd paid for someone to actually meet me in the arrivals hall at Luton but that didn't happen.
Very confused over the use of different taxi cabs.
The one picking me up in Aylesbury to take me back to Luton Airport only arrived after I had phoned. You somehow had me down for pick up at 4pm although clearly your booking stated 2pm.
"
27 Jun 2018
Verified Rider
REBECCA PRINGLE
"great service thank you"
04 Jun 2018
Verified Rider
PAULINA ERIKA IRMSCHER
"On time, respectful drivers"
21 May 2018
Verified Rider
JIM JOHNSTON
"Very efficient and effective. I would definitely use this service again."
15 May 2018
Verified Rider
ADELE DUTHIE
"Our taxi didn’t collect us and appears to have picked up different passengers instead. Having complained about this at the time and since then I still haven’t received a refund for the journey we didn’t take."
12 May 2018
Verified Rider
AIDAN ARMSTRONG
"Two Journeys Luton Airport - Aylesbury & Aylesbury -LutonAirport - picked up without issue both times was able to contact drivers directly - and they were two very very nice people!!! Perfect!
Thank-you!!"
26 Apr 2018
Verified Rider
LYNNE HEATON
"My outward journey was a disaster. I had received the booking confirmation via email, but it had not reached the taxi office itself (apparently) due to an issue with the 3rd party platform so the taxi did not turn up as booked at 6am. I called and one was dispatched but we did not set off until 6.30am. Given that my flight from LHR was at 7.40, this was cutting it very fine. 6am vs 6.30 on th M25 is very different, and I literally made my flight by the skin of my teeth, running through the airport and begging security staff to let me through the fast track lane.
I will not be using this service again. "
16 Apr 2018
Verified Rider
NICOLE LEWIS
"This was my first time booking a taxi online for a business trip so I was glad when the taxi arrived on time and I arrived in good time. Thank you. "
05 Mar 2018
Verified Rider
DENNIS PAYNE
"Great Service"
05 Mar 2018
Verified Rider
OLIVIA POCKNEY
"Very easy to book, and the taxi turned up on time, and got me to where I needed to be in good time. Overall, a very good service."
12 Feb 2018
Verified Rider
JOHN PURSSELL
"Brilliant I'm using u again it's so easy it's a Little bit more expensive than normal but worth it thanks "
14 Jan 2018
Verified Rider
STEPHANIE ARNOLD
"Easy booking service and the driver was friendly and on time."
03 Jan 2018
Verified Rider
DEAN HOMEWOOD
"Overall good experience, will be using the online booking system again. "
29 Dec 2017
Verified Rider
KARA GLEN
"Pick up was late, had to ring to chase the taxi which meant I was I single female waiting alone in the dark at 1am. Taxi arrived 15 mins after the expected pick up time"
28 Dec 2017
Verified Rider
OLGA NEEDHAM
"Taxi did not arrived on time as smith was missing from the dash board. Proposal was to wait 30-40 min. I has cancelled booking as could not wait that long. "
21 Dec 2017
Verified Rider
ALICE BEEVERS
"Got notified 20 minutes before taxi was due that the booking had been cancelled. It was a very snowy day but had been all day, so to be told with 20 minutes to go to pick up time was frustrating and left me with little time to arrange alternative transport."
18 Dec 2017
Verified Rider
ALEX ELMES
"The driver had a bit of trouble finding my house. But to be fair, if you don't know the area it is hard to find. But apart from that everything else was really good."
21 Nov 2017
Verified Rider
CHRISTINE BODSWORTH
"On time and very nice driver. Careful driving and pick up three hours later was on time."
17 Nov 2017
Verified Rider
FRANCESCA VALENTINI
"We were extremely happy with our journey to Kew Garden. The driver was punctual, kind and came with a big and spotless car. We will make sure he will take us back to Kew Garden next year on my mum next visit. He chose to leave us at the Elizabeth Gate of Kew and it was the best choice ever to start our visit the proper way"
21 Oct 2017
Verified Rider
NIGE JOHNSON
"On time, good price, driver called to say where they were."
26 Sep 2017
Verified Rider
HELEN COLEMAN
"Out journey out was great. The timing was great. But our journey home the driver was dangerous. He drove too fast. Far too close to the vehicles in front and got quite rude when we asked him to drop back because it was scary."
16 Sep 2017
Verified Rider
GARY FOWLER
"Taxi didn't even show up and when I called to find out where it was they hadn't even placed the booking. Stranded in the middle of nowhere without a taxi! "
25 Aug 2017
Verified Rider
TONY TITLEY
"On time and pleasant drivers"
16 Aug 2017
Verified Rider
SALLY WADE
"Absolute con artists "
11 Aug 2017
Verified Rider
JOHN MILLER
"Paid £7.80 on line at the time of booking to then find the driver expects £10 paying at the end of journey... extremely embarrassing to be told we hadn't paid enough despite showing proof of payment... only after 10 minutes did the driver finally let us go"
21 Jul 2017
Verified Rider
THERESE DALY
"I waited at the airport for over an hour. I stood where I was told to and asked taxis that were waiting but none were for me. In the end I had to pay £50 for another taxi to take me to aylesbury. My phone was out of service but when it came back on there was no message from the taxi company. They told me the taxi was there waiting for me. It was most definitely not. I have asked for the money back to no avail. This was my first time booking a taxi to pick me up from the airport. Not an experience I want again. I paid £90 to you in good faith. I can't afford to be that much out of pocket never mind having to pay another £50 for a taxi"
18 Jul 2017
Verified Rider
GRAHAM COOK
"Very good service, clean cars and very nice drivers. Driver in my return was very nice in fact I really enjoyed the journey home, very friendly and a good driver"
18 Jul 2017
Verified Rider
DAVID RUDGE
"very pleasant & courteous drivers"
18 Jul 2017
Verified Rider
ROB ALEXANDER
"Great"
13 Jun 2017
Verified Rider
PHOEBE GROVES
"Driver was on time, car was clean. Was really friendly and helpful especially as we ran into a diversion and had to find another way to our destination. Will definitely use this company again. "
07 Jun 2017
Verified Rider
ANITA MOLNAR
"The driver was very kind, on time, and drived carefully."
04 Jun 2017
Verified Rider
LESLEY ROUSSEL
"The driver who took me to Luton was excellent. He was chatty, but not too much and he explained where I should wait for my return.
The return driver had to ask me where I was going and then drove carefully without conversation, which I appreciated as I was tired from my flight.
I will use the service again"
28 May 2017
Verified Rider
CLAIRE SUTTON
"Great to have reliable service. Thanks!"
17 May 2017
Verified Rider
JOHN MCKEOWN
"Safe l
Prompt
"
12 May 2017
Verified Rider
CHRIS BULPETT
"Easy booking, takes the hassle out of trying to find a taxi."
11 May 2017
Verified Rider
ROBERT MCKINLAY
"Driver arrived on time and was very helpful loading and unloading our luggage."
01 May 2017
Verified Rider
ANNE DUNBAR
"TC32C9EBB25A9
I have recently moved to Aylesbury and your company was recommended as reliable
On 22/4/17 at 18.47 I booked on line for pick up 8.00 on 24/4/17 and printed off the confirmation. I also received text confirmation of the arrangement
However on 24/4/17 no taxi arrived and when I phoned was told no request had been sent through
A taxi was then sent - arriving at 8.20 and driver was very helpful but I was obviously later than planned arriving at my destination
I would be interested to receive your comments on this
"
29 Apr 2017
Verified Rider
SHEEN YEE GOH
"although there was a minor accident along the way of my trip ( not drivers fault ) i am still happy because the accident was nothing major. i am thankful that i arrived at my destination safely. "
13 Apr 2017
Verified Rider
HOWARD MORRISON
"On time and courteous "
03 Jan 2017
Verified Rider
MICHELLE PERRING
"Arrived at exact time booked. Helps me load cases. Was very polite and friendly and found me a trolley at airport .did not rush off and leave me with three big cases ."
04 Dec 2016
Verified Rider
MICK MUNDAY
"first time I have used these and got to be said cannot fault them, arrived 5 mins early taking us to the airport and regular texts to inform me, coming back was the same again with constant phone calls to guide me to them (Luton airport under construction), as far as prices go very competitive and defo use again"
29 Sep 2016
Verified Rider
CHRISTIAN WEINANDY
"Everything was good"
02 Sep 2016
Verified Rider
CALUMN MCKAY
"No meet and greet.
Driving over 100mph on motorway.
Driving 80 mph on country roads."
12 Jul 2016
Verified Rider
DAWN LIVESEY
"Driver arrived early (at least 20 mins)"
06 Jul 2016
Verified Rider
JODI MCLAREN
"Driver waited despite long delays at Customs - really appreciated it. Control centre called a couple of times to check everything was OK. Great service. Would definitely use again"
27 Jun 2016
Verified Rider
NIGEL STANLEY
"It was a very professional service"
19 Apr 2016
Verified Rider
ROBERT JOHN
"I paid a higher price for a BMW5 series. I got a bog-standard taxi.
The driver was nice and didn't get upset about having to wait (I tried to delay the pickup by phone half an hour ahead but you wouldn't do it)"
28 Dec 2015
Verified Rider
SYLVIA BURTON
"Weren't aware that taxi had arrived as not outside house. However, he 'phoned and was further along the road - difficult to see house numbers as still dark and first time for driver.
Journey to airport speedy and smooth. Arrived in very good time.
Would use again."
18 Dec 2015
Verified Rider
SALLY HODGE
"The taxi arrived 15 minutes late so it's just lucky that I didn't have a crucial deadline to meet! He drove well on the journey though. "
11 Dec 2015
Verified Rider
SALLY HODGE
"The driver was on time for the pickup and drove well on the journey."
11 Dec 2015
Verified Rider
ANDREW HEARN
"excellent kept me informed and waiting for me for both journeys"
10 Dec 2015
Verified Rider
CHRISTINE DOLAN
"Arrived on time , good journey both ways"
14 Nov 2015
Verified Rider
JOHN OAKLEY
"An excellent trip with a driver who was punctual, well dressed and had good conversation. The trip to Stansted went very quickly!"
16 Sep 2015
Verified Rider
DOREEN DOHERTY
"The pick up for outbound journey was late arriving ( over 10mins+) but he came down from Aylesbury which I found strange as I thought a local firm would be used. He cut off the M1 and went down A5 through Dunstable which I thought was a bit out of the way. The destination is not clear on sat nav so had to ask for local assistance but otherwise journey good. The driver for homeward bound journey had to receive directions to hall from me otherwise journey home was quick and pleasant."
21 Aug 2015
Verified Rider
JULIAN HORSPOLE
"An excellant servcie "
12 Aug 2015
Verified Rider
JAMES MICKLEBURGH
"We were in arrivals at 07.50 yet did not get a call from the driver until 08.14 pm and a text to advise Driver was at T2 until 08.22pm.
I have been very pleased with drivers historically and the standard of car yet on this occasion you failed to achieve this....
Question is would you want to be picked up in a dirty , dented car with the roof lining missing after at 11.5 hour flight with your children - Answer NO.
I think Airport runs deserve a better standard of car and service.
Thankyou James."
25 Jul 2015
Verified Rider
ANDREW BARTLETT
"Excellent service, will recommend."
03 Jul 2015
Verified Rider
JULIA CHRISTINE HART
"We had a very comfortable journey back to Oxford. Would use you again."
08 Jun 2015
Verified Rider
MR JOHN MCNAMARA
""
01 Jun 2015
Verified Rider
DR JOHN P REDFERN
"The driver in the morning was great and we thoroughly enjoyed the drive. The driver in the evening had a more difficult task as thee M25 was very congested around Heathrow. He was also a bit taciturn but otherwise we enjoyed the journey both ways"
13 May 2015
Verified Rider
PAUL MOUNTFORD
"good reliable service at a very competitive rate."
09 May 2015
Verified Rider
HELEN BECKETT
"text communication and tracking driver were great, but taxi arrived 20 minutes later than booked for which caused considerable stress as travelling to venue to deliver training. I would have expected pre-booking the taxi would have meant I wouldn't have had to worry about time delays such as this."
04 Mar 2015
Verified Rider
NIKKI GOODMAN
"Manager was pleasant and sorted my issue. But I had to call them back to resolve the issue"
03 Mar 2015
Verified Rider
MALCOLM BURY
"If I could give Zero I would. This journey to London Victoria was an absolute unmitigated disaster. I have already sent a complaint and I'm awaiting a response. The incompetence of the contracted out driver made us miss a special train journey that had been booked for several months. He had no idea where he was going even though he drove with a satnav on his knee (unsafe!!). He got lost on the M1 and at Brent Cross started going north back up the M1 instead of taking the Edgware Road to London. I also had to give him detailed directions from Bayswater to Victoria. Yes! you may publish these comments because I am a very angry and disappointed customer. Will you now please respond to my email of complaint."
24 Feb 2015
Verified Rider
MUBINA SHAHZAD
"Excellent service..
"
02 Feb 2015
Verified Rider
B GOLDSWORTHY
"On time and new the destination, a little expensive for the distance of journey"
29 Jan 2015
Verified Rider
RICHARD CROWDER
"Easy to use great service"
31 Dec 2014
Verified Rider
MADIEKE AARSSEN
"Very good service. He was on time. He even eent back when id forgotten my purse. Got to the airport on time. "
27 Dec 2014
Verified Rider
MILES OLIVER
"The taxi was 1 hour late, no point in bothering to pre-book or pay. Waste of time! Told That the driver had gone to the Ramada Inn at Oxford, not the Holiday Inn at High Wycombe. Complete waste of time and numerous calls to find out what was happening!
"
16 Dec 2014
Verified Rider
MIKE BOAS
"Better if they let you know the taxi will be delayed instead of having to chase it."
15 Dec 2014
Verified Rider
MIKE BOAS
"Good service"
15 Dec 2014
Verified Rider
PHILIPPA STRIDE
"No problems....got me to destination."
12 Dec 2014
Verified Rider
LINDSAY TAYLOR
"The taxi was 30 minutes late with no apology or explanation."
07 Oct 2014
Verified Rider
SAM FLEMING
"Driver was late as couldn't find hotel, even though it was signposted from the road. Also he didn't know where he was going, we had to navigated via map on our iPhone, not impressed
"
19 Sep 2014
Verified Rider
AUDREY WALTERS
"Easy to book, arrived on time, straightforward journey, no hassles. Would use again."
15 Sep 2014
Verified Rider
MICHAEL ROSTRON
"Excellent service"
05 Sep 2014
Verified Rider
DAPHNE ALMOND
"Everything perfect. Driver was early, polite and helped with luggage. Can't fault the service. "
18 Aug 2014
Verified Rider
HARRY MUSCROFT
" Would not use Aylesbury Taxi's again.
The person responsible for online bookings was never available.
Please refer to e-mail sent earlier today"
31 Jul 2014
Verified Rider
CHOWDHURY SHABAB
"Got the job done exactly as needed."
23 Jul 2014
Verified Rider
GEORGE HOGAN
"After waiting 20 minutes on the return journey
I hired another Taxi for £30 to take my disabled wife and I home."
22 Jul 2014
Verified Rider
GHASSAN L AL HAKIM
"Nice and helpful drive, comfortable car and right on time "
13 Jun 2014
Verified Rider
ALISON REED
"Excellent service, so easy to use! "
04 Jun 2014
Verified Rider
MARK STEVENS
"See my previous email feedback. Outgoing journey good, return a nightmare. Sadly that reflects on the overall experience as I paid for meet and greet and spent 45 minutes trying to track driver down!"
26 May 2014
Verified Rider
TONY PEGUINHO
"Really good experience from booking online to actual journeys. Will use service again."
25 May 2014
Verified Rider
LESLEY STILL
"Drivers were on time and friendly. Shared local knowledge. Would recommend. "
03 Apr 2014
Verified Rider
KAREN MITCHELL
"Great service, easy to book on website. Would definitely use again and recommend the service"
09 Mar 2014
Verified Rider
MARIE LOUISE PATERSON
"Good reliable service"
06 Mar 2014
Verified Rider
BEN & LAURA MOSEBY
"Please can you ring or e mail me please. Your driver mustve gone to the wrong address as he never turned up meaning my son was late for school and my wifes whole morning was thrown into chaos. She is a childminder so had to explain to clients why she was going to be late for her pick ups. I did specifically put bishopstone village on our e mail to you. Please can you call or e mail me to explain and also sort out a refund. Ben"
21 Nov 2013
Verified Rider
RACHEL MORRIS
"Excellent service. Arrived on time. Great value. Would recommend and use again. "
15 Nov 2013
Verified Rider
NICOLA PEARSE
"Great service, efficient. Would recommend"
04 Nov 2013
Verified Rider
DEAN GLASGOW
"very good service,will definitely use again and will be recommending your service to friends and family "
02 Nov 2013
Verified Rider
MARTIN HOMMEL
"very good indeed."
09 Oct 2013
Verified Rider
ELAINE SIDHU
"Good service. Would use again"
27 Sep 2013
Verified Rider
GUDRUN PALMER
"There was a really strong smell of cigarette smoke in the taxi that made the journey very uncomfortable. I wouldn't use the service again unless you can guarantee a smoke free car."
22 Jul 2013
Verified Rider
ALYSSIA MELSOM
"Excellent service - on time & good price.
(Only slight negative - there was no text message giving reg number this time )"
05 Oct 2012
Verified Rider
ALYSSIA MELSOM
"Excellent service - on time , good price , and easy to book via web."
28 Sep 2012
Verified Rider
ANDREW JOSS
"Very good. On time and a nice ride home."
23 Sep 2012
Verified Rider
NIKKI HEMMING
"Really simple service and taxi was on time and reasonably proced"
31 Aug 2012
Verified Rider
PETRU BELITEI
"Hi,
Booking ref TC508E177D6.
When picked up from the airport, the driver was more than 15 minutes late, said being late is normal, also said it was my responsibility to pay the parking fee (it was not mentioned in the confirmation e-mail).
The return journey was impeccable. Left 5 minutes earlier. Dropped at the airport, no mention of parking fee. Polite driver.
Cannot rate your services, because of the difference between the 2 journeys.
Kind Regards,
Petru"
23 Jul 2012
Verified Rider
ELLIE
"Terrible service. I've used Falcon for years but rubbish tonight. Falcon gone down in my estimations, used to be a reliable friendly service...never again. The driver was rude and appeared to hate women. "
12 Dec 2014
General Feedback
CHRISTINE BRETT FURNAS
"I will be needing a taxi to take me from Buckinghamshire to five other counties. Do you have an email address for me to send the itinerary for a quote?"
28 Jul 2014
General Feedback
LISA BOERLAGE
"I would like to be picked up at airport. I am on flight U22162 Easyjet arriving at 19:10. Rg Lisa"
05 May 2014
General Feedback
GLYN ROBERTS
"Worst service ever. Booked 4 taxis on line, only 1 confirmed after 48 hours."
13 Dec 2013
General Feedback
DAVE
"Was told one prices and had to pay an other will to the best of my ability discourage other from using!"
29 Jun 2013
General Feedback
MR PAGE
"What a shower ! 20 mins early 9 collection . second car did not show . i get a text 3 hours later saying my car was outside ???"
22 Mar 2013
General Feedback
LIZY
"very smelly car, and very old rusty one. they are cheap but I prefer to pay bit extra to get better service."
19 Oct 2012
General Feedback
TARA
"very old cars & smelly cars, rude drivers, all I can say cheap and nasty service. I prefer to pay bit extra for a good service."
11 Aug 2012
General Feedback